Mobility Disabilities
Nothing should keep you from enjoying every aspect of your Azamara® experience. From getting on board to getting out and immersing yourself in the amazing destinations we visit, we’re here to help every step of the way.
We welcome guests with special needs and disabilities. We happily offer accessible staterooms and all reasonable assistance to make your voyage truly hassle-free and most of all, memorable.
To customise your accommodations to meet your specific needs, please follow the link here.
Special Needs - We welcome guests with disabilities and special needs and work hard to assist them throughout their vacation. To receive appropriate assistance, be sure to submit a Special Accommodations Form no later than 40 days before US sailings, and 80 days before all other sailings.
Sign Language - We are able to provide sign language interpreting services on cruises that sail to and from the U.S. and Canada only. Please make a request at the time of booking but no later than 60 days prior to sailing. Please note that requests are subject to availability of interpreters. The earlier you let us know you need interpreters, the easier it is to confirm interpreters for your sailing. Services are provided on a shared basis for all hearing-impaired guests onboard.
Wheelchairs or Scooters - We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises.
Service Animals - accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies.
Visual Impairment - We have made the voyage experience as effortless as possible for our guests with visual disabilities. Our staterooms, dining and public areas are designed to incorporate Braille wherever possible. Other accommodations include an allowance for service animals, including a 4x4 foot relief area with cypress mulch, and the option of early boarding for orientation tours. We also provide qualified readers onboard our ships to assist guests and waiters will read dining menus upon request.
Travelling Alone - We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and we recommend that guests travel with a companion to provide any required assistance. Our crew are not able to assist with personal tasks (e.g. eating, dressing, toileting or lifting).
Embarking/Disembarking - Guests with assistive devices who are unable to take a few steps will be unable to board tenders. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorised wheelchairs and mobility scooters can not be taken on tenders. Please see our Getting On and Off the Ship for more details.
We have personnel with wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not required to lift guests. During peak times there may be a wait for assistance. Please see Getting On and Off the Ship for additional information. If you need further assistance, please contact us.
Fit to Travel Policy - Fit to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.
Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel.
Guests who are pregnant and under 24 weeks of pregnancy must have a fit to travel note from their physician. Click for more information.
Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking.
If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information please contact us, or submit a Special Accommodations Form.
Oxygen-Dependant - If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the ship. Please contact us for additional information.
Dialysis - Guests who require dialysis are welcome onboard all Azamara voyages. However, Azamara does not have the ability to assist nor administer hemodialysis treatment. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact us for more information on policies and procedures.
Onboard Physician - Each Azamara vessel is equipped with a medical facility. At least one licensed physician and one nurse are generally in attendance on all Azamara® voyages. Limited medical services and medications are available for a fee. The types of medications kept onboard are limited. The medical facility is not intended as a clinic for guests, and Azamara is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel, who are independent contractors.
Wheelchair Accessible Staterooms - All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Stateroom section for more details. If you need additional information, please contact us.