Disabled Facilities
How Saga can support you
To ensure you feel supported and at ease when talking to us, you can let us know if you have any concerns or contact preferences, which we will take note of for when we need to contact you.
Perhaps you're worried about a disability or health condition, you've recently suffered a stressful life event, or you have a little trouble hearing our cruise consultants on the phone.
Simply let us know by filling in our form so we can provide you with the best service possible.
At Saga, we endeavour to provide an exceptional experience for all guests, and we want to ensure you make the right choice when booking your cruise with us.
If you need to notify us of any special requirements, please do so at the time of booking. If you have already booked, please make sure you notify us no later than 48 hours before departure by calling us free on 0800 373 034.
Failure to inform us could result in denied boarding. Every effort will be made to cater for your requirements; however, we are unable to accommodate all needs.
Assistance that is not offered
Carriage of guests up and down gangways in ports other than turnaround ports. This is only available at home ports if arranged pre-departure
The hiring of hoists or mobility equipment, and assistance with using personal hoists
Any level of personal care, for example, using the bathroom, eating, or movement around the ship
Routine daily care of assistance dogs including but not limited to feeding, exercise and sanitary needs
Guardian services or emotional support
Travelling alone
If you are travelling alone and once on board, we feel you are unable to cope, a senior officer will discuss the situation with you, and you may be asked to leave the ship at your own cost in extreme circumstances.
There will be some instances where a guest should be accompanied by a fare-paying travelling companion who can dedicate the time and attention needed to ensure the required care is received.
It's important that you discuss your needs with us prior to booking so that we can assess your individual circumstances and inform you if a travelling companion is required. Failure to tell us of any requirement for disability assistance may result in denied boarding, or curtailment of the cruise.
Car service
If you are booking our return UK travel service to take you from home to your departure point, you must let us know if you plan to take a wheelchair, scooter, or any other mobility aids or medical equipment, in order that we can arrange a suitably sized vehicle.
Oxygen
Certain types of gaseous oxygen or portable oxygen concentrators will be accepted on board. If you have such a requirement, you must notify us at the time of booking and no later than 48 hours before you travel.
This time is required to check whether your type of oxygen can be carried and, if so, to make the necessary preparations before the oxygen is brought on board.
Also, the ship will have limited storage capacity so notice is required for us to check if this will be available.
Please note, liquid oxygen is not permitted.
Only one oxygen cylinder may be stored in your cabin at any one time. This is in addition to the cylinder currently in use. Any remaining cylinders must be stored in the appropriate ship's storage facility elsewhere if available.
You will be responsible for providing any supplies or equipment needed. You also need to be able to administer the oxygen yourself or you'll need to travel with a fare paying companion capable of performing this function.
How do I dispose of medical waste and sharps?
If you have a medical condition where you need to dispose of medical waste or sharps, please let us know prior to your cruise and we will make sure a medical waste or sharps bin is in your cabin.
You can tell us by calling 0800 373 034.
It is important that you let us know so that our crew are not injured if you place needles in your regular cabin bin.
Dialysis patients
Due to the specialised equipment and expertise required to safely administer haemodialysis, regrettably you will be unable to cruise with us if you require this treatment.
We can however accept peritoneal dialysis patients. Please let us know at the time of booking, providing at least 48 hours’ notice if you require peritoneal dialysis. You will need to supply your own equipment and need to be able to carry out the procedure yourself or be accompanied by a fare paying companion who can do this for you.
For safety reasons, if you are permanently reliant upon medical equipment or need to take bulky, heavy equipment (i.e., unable to be carried in a rucksack or similar case) you will not be able to use the ship's passenger tender service. Consequently, at ports where the vessel is at anchor, if you carry such equipment or are unable to assist yourself into the tender, you will need to remain aboard the vessel.